Vacancy Senior Program Supporter KID-DNA Database (4pm-8pm)

Introduce…

Fiom is the expertise center in the field of unwanted pregnancy, distance & adoption and kinship questions. We offer information and help with unwanted pregnancy, aftercare in the field of adoption and guide people in their search for biological family at home and abroad. In addition, we manage the KID-DNA Database, which enables a match between a donor child and an anonymous donor. The basic principle of working at Fiom is the right of self-determination of unwanted pregnant women, the right of a child to know where he or she comes from and to grow up while retaining its own identity. We do all this with about 80 motivated employees from our offices in 's-Hertogenbosch and Houten and from our home workplaces.

Fiom is looking for a:

Senior Program Supporter KID-DNA Database

16-20 hours a week

What is the donor conception team doing?

Technological developments in the field of DNA follow each other in rapid succession. Fiom's target groups, and specifically the target group 'donor children', are making increasingly extensive use of the range that has arisen in the field of DNA matching in recent years. Fiom manages the KID-DNA Database. We are therefore an important pivot in the field of parentage questions and meet the need of donor children and donors to be able to look for each other. This requires strong customer management and streamlining of activities aimed at searching for donors or donor children by means of DNA matching.

What does the job involve?

As a program supporter you are a member of the team secretariat and from there you are the support and rock of the team related questions in the field of the KID-DNA Database. You coordinate the work related to the technical search process, so that the quality and progress of the work are guaranteed within the team. You are a spider in the web that ensures that all operational agreements are carried out. You do this through good communication and information exchange. You know what is going on, you keep an overview, you can quickly switch between activities and you can prioritize well. You weigh the interests of both the client and the working methods and procedures.

You also find it a challenge to continuously improve processes, procedures and work instructions so that you can be proud of the result: namely to be part of a collaborative team that is alert to perform the work more effectively and efficiently. You are the first contact person within the kinship questions team for collaborative relationships. You do not shy away from more complex issues. You like to delve deeper into this so that our customers are helped by means of a transparent and uniform handling.

What does your working day at Fiom look like?

The day starts with answering the incoming e-mails. Meanwhile, you answer incoming calls from clients and external parties.

You then process the new registrations and matches between donors and donor children in our registration system.

You consult with fellow secretaries of the secretariat team about telephone accessibility for customers.

After your lunch break you have a call appointment with a cooperation partner to evaluate the working method and you record this.

You make reports so that you gain insight into lead times and processing times and use this input for a proposal for optimizing the work processes.

At the end of the day you talk to your colleague about a specific case so that your colleague can help the client in a good way.

You discuss with your colleagues from the donor conception team how you can optimize the administrative processes surrounding the KID-DNA Database.

Who are you?

You are an administrative expert. You quickly see what is needed to make the qualitative and quantitative difference for the execution of the service.

You have a service-oriented, flexible and energetic character. You remain firmly upright at times of peak load. You are a reliable and driven go-getter.

You are communicative, socially powerful and strong in team communication. Your service orientation is great, in combination with a business approach.

You are firm and you remain balanced in situations where opinions and/or interests differ.

HBO work and thinking level and a relevant completed education.

You are interested in the theme of donor conception and you are interested in the current affairs surrounding this subject.

Excellent knowledge of and skills in various applications (including working online with Office 365 and a CRM system such as Synergy).

Excellent command of the Dutch language in word and writing. Basic command of the English language.

Knowledge of project work.

What do we offer?

Work that matters.

A nice team of colleagues.

A temporary position of 1 year with possibility of extension.

Working days by mutual agreement, Monday and Tuesday are a plus.

Salary in accordance with the Collective Labor Agreement for Social Work, scale 7 (€ 2,564 to € 3,581 gross per month with full-time employment of 36 hours per week).

An end-of-year bonus of 8.3% and a holiday allowance of 8%, both part of a flexible individual budget.

Room for personal growth and development through a personal career budget.

A cozy head office in the bustling heart of 's-Hertogenbosch, within walking distance of the central station.

You will be given a laptop and a telephone on loan.

Scheme for an allowance for commuting costs.

Apply

For questions or more information about the position, please contact Mirte Grauss, board secretary and team leader secretariat, via 088-1264900 or mgrauss@fiom.nl(link sends email).

Do you see yourself in the profile? Send your resume and motivation to vacancies@fiom.nl no later than August 19, 2022(link sends email)ovv application program supporter.

Acquisition in response to this vacancy is not appreciated.

.